Last updated: February 2026
This Delivery Policy outlines how Innovate delivers its web design and development services.
Nature of Services
Innovate provides digital services including website design, website development, strategy and optimisation, and agency solutions. All deliverables are digital in nature and delivered electronically. There are no physical goods or shipping involved.
How We Deliver
All project deliverables are provided digitally via one or more of the following methods:
- Deployment directly to the Client’s hosting environment or platform (e.g., Shopify, WordPress)
- Shared via secure file transfer (e.g., design files, documentation)
- Presented in staging or development environments for review and approval prior to launch
Project Timeline
Our standard project timeline is 3 to 6 weeks from the point of project commencement, depending on the scope and complexity of the work. Each project follows a structured process:
- Discovery (approx. 3 days) — Initial consultation, research, and scoping
- Planning (approx. 4 days) — Site architecture, content planning, and technical requirements
- Design (approx. 11 days) — Wireframes, visual design, feedback, and approval
- Development (approx. 9 days) — Build, integrations, testing, and quality assurance
- Launch (approx. 3 days) — Content entry, final checks, training, and go-live
Timelines may vary based on project requirements and will be communicated in your project proposal.
Client Approval
Each stage of the project requires Client approval before moving to the next phase. Deliverables will not be considered final until written approval has been received from the Client.
Delays
Project timelines are dependent on timely Client feedback, content, and approvals. Delays on the Client’s side may extend the delivery timeline. We will communicate any changes to the timeline as they arise.
Post-Launch Support
Following launch, we provide a support period to address any bugs or issues that arise. Ongoing support, updates, and maintenance are available as a separate engagement.
Contact
If you have any questions about our delivery process, please contact us:
Email: daniel@innovateagency.co.nz Phone: 020 4141 7448 Address: 48b Trentham Road, RD 4, Hamilton 3284, New Zealand