Last updated: February 2026
These Terms & Conditions (“Terms”) govern the provision of services by Innovate (“we”, “us”, “our”), a web design and development business operated by Daniel Bunn, registered in New Zealand, located at 48b Trentham Road, RD 4, Hamilton 3284, New Zealand.
By engaging our services, you (“the Client”) agree to be bound by these Terms.
1. Services
Innovate provides website design, website development, strategy and optimisation, and agency solutions. The specific scope of work for each project will be outlined in a proposal or agreement provided prior to commencement.
2. Quotes and Pricing
All quotes are valid for 14 days from the date of issue unless otherwise stated. Pricing is based on the agreed scope of work. Any work requested outside of the original scope will be quoted separately and requires written approval before proceeding.
3. Payment Terms
- A 50% deposit is required before any work begins, unless an alternative arrangement has been agreed in writing.
- The remaining balance is due upon project completion, prior to final delivery and launch.
- For retainer and hourly engagements, invoices are issued fortnightly or monthly as agreed and are due within 7 days of the invoice date.
- All prices are in New Zealand Dollars (NZD) unless otherwise stated.
- Payments can be made via bank transfer or card.
4. Late Payments
Invoices not paid within the agreed timeframe may incur a late payment fee of 5% per month on the outstanding balance. We reserve the right to pause work on any project with overdue invoices.
5. Project Timelines and Milestones
Each project includes clearly defined milestones, which will be communicated at the start of the engagement. Timelines are estimates based on timely feedback and approvals from the Client. Delays caused by late feedback, content, or approvals may extend the project timeline accordingly.
6. Client Responsibilities
The Client is responsible for providing all necessary content, assets, access credentials, and feedback in a timely manner. Failure to do so may result in project delays and may incur additional costs.
7. Revisions
Unless otherwise stated in the project proposal, each project phase includes up to two rounds of revisions. Additional revisions beyond this will be charged at our standard hourly rate.
8. Intellectual Property
Upon full payment, the Client receives ownership of the final deliverables, including custom designs and code created specifically for the project. We retain the right to display the work in our portfolio unless otherwise agreed. Third-party assets (fonts, stock images, plugins, themes) remain subject to their own licensing terms.
9. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the project. This obligation survives the termination of any agreement.
10. Limitation of Liability
Innovate’s total liability for any claim arising from or related to our services shall not exceed the total fees paid by the Client for the specific project in question. We are not liable for any indirect, incidental, or consequential damages, including loss of revenue or data.
11. Third-Party Services
We may recommend or integrate third-party tools, platforms, or services (e.g., hosting providers, payment gateways, plugins). We are not responsible for the performance, availability, or terms of any third-party service.
12. Termination
Either party may terminate an engagement by providing written notice. In the event of termination, the Client will be invoiced for all work completed up to the date of termination. Any deposits paid for work not yet started may be refundable at our discretion, as outlined in our Refund & Cancellation Policy.
13. Governing Law
These Terms are governed by the laws of New Zealand. Any disputes will be subject to the jurisdiction of the New Zealand courts.
14. Changes to These Terms
We may update these Terms from time to time. The most current version will always be available on our website.
Contact
If you have any questions about these Terms, please contact us:
Email: daniel@innovateagency.co.nz Phone: 020 4141 7448 Address: 48b Trentham Road, RD 4, Hamilton 3284, New Zealand